Even though most of us may hear, it doesn't mean we are REALLY listening!
STOP TALKING- You can't listen if you're talking!
SHOW YOU ARE LISTENING- By making eye contact, nodding your head, and not interrupting.
SHOW YOU ARE LISTENING- By asking questions about what the person is talking about.
LISTEN TO UNDERSTAND- And not just to disagree.
BE PATIENT- By giving them enough time to talk.
